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News from Studentcells |
| Date | News |
| 21/02/2012 |
NEWS
February 01-15 traffic bill -usage will be online on February 24th and will be charged on February 29th
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| 01/02/2012 |
Bills
January 16th-31st traffic bill -usage will be online on February 20th and will be charged on February 22nd
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| 31/01/2012 |
Bills
January 01st-15th traffic bill-usage is available online and will be charged on February 06th
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| 20/12/2011 |
Bills
December 01st-15th traffic bill,usage, is now available online and will be charged on December 22nd
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| 20/12/2011 |
Bills
December 01st-15th traffic bill,usage, is now available online and will be charged on December 22nd
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If your cell is lost or stolen
immediately call
The service is active 24/365 with a one time charge of
€ 0.30 for each call. |
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At the end of the academic term students must return their cell phone in its
original condition (with phone charger, SIM card and plastic bag).
Missing items will be charged separately according to the official price list.
Cell phones will automatically be SHUT OFF at the end of the term (the day after
scheduled move-out date).
The only reasons a cell phone would not be shut off:
• If special arrangements have been made ahead of time (at least 30 days in
advance of the normal return date)
to add days for travel etc.
• If student is continuing to study the following term. In this case the cell
phone automatically continues.
In the case of damage or destruction of the cell phone, the customer agrees to
pay repair costs or the full replacement cost of the cell phone: Euro 100.00
Cells must be returned to:
Florence (all programs): Student Cells Office – 29/r, Corso dei Tintori,
Florence.
Rome, Milan, Siena, Perugia, Syracuse, Catania and other cities: ask your
Program Coordinator.
Extension Of The Rental Period
Requesting an extension may only be done via email to
italy.info@studentcells.com and at least 30 days before the end of the academic
term. Students choosing to extend their cell phone past the end of academic term
will be charged a Rental Fee of Euro 10.00 per month (or fraction of month). A
confirmation of extension will be emailed to requesting students along with
return shipping information. It is not possible to extend rentals during summer
sessions.
Return From A Different City
If a student returns their cell phone by shipping it, please follow the
instructions below:
Shipping From Within Italy
Use “RACCOMANDATA 1” service only by using a bubble lined postal bag. This
service is available in all Italian Post Offices. The cost is about 6 Euro.
Envelope MUST NOT includes the information card (credit card size) that was
received during cell phone pick-up. This card includes cell number, PIN Code and
PUK Code. If the package were stolen, this information can be used to make
unwanted calls and student will be responsible for charges. It is not necessary
to return that card.
Shipping From Outside Italy
Use an int’l courier service only, such as FedEx, DHL and UPS and DO NOT USE
PARCEL POST. Parcel Post is insecure and subject to theft. To avoid being
charged extra Custom fees, you must declare: “Used rented phone, value USD$
10.00 for custom purpose only”. Packages MUST NOT includes the information card
(credit card size) that was received during cell phone pick-up. This card
includes cell number, PIN Code and PUK Code. If the package were stolen, this
information can be used to make unwanted calls and student will be responsible
for charges. It is not necessary to return this card.
Shipping address
Cells must be shipped to this address:
Student Cells Help Desk
29/r, Corso dei Tintori
50122 Florence – Italy
Responsibility For Shipment
Should students decide not to return their cell phones in person, but through a
third party or by shipping it, they will be held responsible for any and all
damages and/or charges that arise due to this decision (lost/stolen cell,
replacement costs, cost of any calls placed, courier and postal costs, customs
fees and taxes, handling costs, etc);
Shipping Claims
No claims, no complaints, no negotiations for extra charges are accepted. Your
claim should be filed with the company you used to return the phone.
Extra Charges
Custom fees, late return fees and all office and handling costs will be charged
separately. Clients will be emailed about the costs. The amounts will not appear
in the online billing statements.
Lost / Broken Charges
Battery charger Euro 15.00 – Plastic bag Euro 3.00 – Broken screen Euro 25.00 |
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Should students decide not to return their cell phones in person, but through a
third party or by shipping it, they will be held responsible for any and all
damages and/or charges that arise due to this decision (lost/stolen cell,
replacement costs, cost of any calls placed, courier and postal costs, customs
fees and taxes, handling costs, etc);
Shipping Claims
No claims, no complaints, no negotiations for extra charges are accepted. Your
claim should be filed with the company you used to return the phone.
Extra Charges
Custom fees, late return fees and all office and handling costs will be charged
separately. Clients will be emailed about the costs. The amounts will not appear
in the online billing statements.
Lost / Broken Charges
Battery charger Euro 15.00 – Plastic bag Euro 3.00 – Broken screen Euro 25.00
Returning A Blackberry The student responsible for the phone may only return the
rented Blackberry in person. This is because that is when you will be refunded
the deposit that was paid at the handset pickup. We cannot return this deposit
to anyone other than the client.
Florence (all programs): Student Cells Office – 29/r, Corso dei Tintori ,
Florence;
Rome, Milan, Siena, Perugia, Syracuse, Catania and other cities: ask your
Program Coordinator.
Return From A Different City
This option is not possible.
Shipping From Within Italy
This option is not possible.
Shipping From Outside Italy
This option is not possible.
Lost / Broken Charges
If a Blackberry is damaged Student Cells will send the handset to an official
Blackberry repair center. After the problem is fixed, that amount will be
deducted from the refundable deposit Student Cells is holding. The remaining
balance of deposit will be returned to the client either by check or by
crediting his/her credit card.
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