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News from Studentcells |
| Date | News |
| 21/02/2012 |
NEWS
February 01-15 traffic bill -usage will be online on February 24th and will be charged on February 29th
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| 01/02/2012 |
Bills
January 16th-31st traffic bill -usage will be online on February 20th and will be charged on February 22nd
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| 31/01/2012 |
Bills
January 01st-15th traffic bill-usage is available online and will be charged on February 06th
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| 20/12/2011 |
Bills
December 01st-15th traffic bill,usage, is now available online and will be charged on December 22nd
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| 20/12/2011 |
Bills
December 01st-15th traffic bill,usage, is now available online and will be charged on December 22nd
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If your cell is lost or stolen
immediately call
The service is active 24/365 with a one time charge of
€ 0.30 for each call. |
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An itemized bill is issued twice monthly: at the beginning (approx. 10th-12th)
and the middle (approx. 19th-23rd) of each month. The bill is posted on this
website, and your credit card is automatically charged at that time. Your credit
card statement will reflect cell phone bill charges as “ STUDENT CELLS ITALY -
NOVATO, CA".
Important. Please remember that phones are billed in euro, and
your credit card will be charged in dollars at the exchange rate on the day the
charges are processed.
Exchange Rate Policy:
Bi-monthly billings are posted online in Euro, which are then converted to U.S.
Dollars on the day the charges are processed. The exchange rate we use is equal
to the rate published by Bank of America on their foreign currency website.
Even though students may have returned home from their study abroad program and
returned their cell phones - they will continue to receive a bill or bills,
covering your last billing periods.
For example: If you return home on 5/19 and your credit card statement has a
charge from “Student Cells” on 5/26 and 6/13 - these charges are for calls that
occurred before you returned the cell and returned home. If in question - you
may view online billing statements on this website, to match bills to charges,
as sometimes billing occurs later than expected. An itemized bill is posted
twice monthly, at the middle (approx. 13th-15th, reflecting the bill of the
second half of the previous month) and at the end of each month (approx.
25th-28th, reflecting the first 15 days of the current month) on the website for
you to view. A general review of billing is made every two months and any calls
omitted in the previous billings will be charged to you at that time. It is not
unusual for Italian phone companies to omit calls from billing, only to recover
them a month or two later.
We accept Visa and MasterCard (credit or debit card) ONLY. Amex
is no longer accepted, as well as, electronic cards, Travelex and credit cards
without the cardholder name.
If a student's twice monthly cell phone billing is rejected or declined for
payment by their credit card company, they will be notified by the Student Cells
staff immediately, via email. The student has four (4) days to correct the
problem or cell phone service will be turned off on the 5th day. Service can be
continued once the payment is remitted and another means of billing is
established.
If a student's final cell phone billing at the end of a study abroad term is
rejected or declined by their credit card company, the student will be required
to pay with a Cashier's Check to settle the account. Unpaid bills are turned
over to a US Collection Agency to pursue payment. Transcripts may be withheld
until the account is paid in full.
Late Billing Student Cells cell phone carrier (Wind) may have delays in
supplying billing details within the normal twice monthly billing period, due to
late processing of roaming charges and calls. For this reason please note:
billing for calls may be posted and charged up to 100 days after the normal
billing period.
Changing the given credit card.
Should client decide to use a different credit card from the one used during the
registration process, he/she must conveniently use the secure form for this
purpose. The access to this form is by clicking on the red button “Change Credit
Card” located on the left at the very end of the website page. |
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How To Check
Your itemized Bill In the boxes at the end of this page, please enter the login
and password you chose during the registration process.
You will enter to your personal page and from there you can download and print
your itemized call billing. Attention!
If you do not remember your username or password, please contact us at:
italy.info@studentcells.com
or use the link on the left.
Important notice for parents who want to check their son’s/daughter’s cell phone
bills: Due to privacy laws, if your child is 18 years or older, we must receive
a form signed by your son/daughter that authorizes you to access his/her
personal information.
This can be done in one of three ways:
1 - Prior to leaving for Italy - If you will be paying for your son’s/daughter’s
cell phone bills with your personal credit card, you will find the above
mentioned authorization is also at the bottom of the “Responsibility For Cell
Phone Payment” form on the registration page. This form must be brought to Italy
and turned in when your son/daughter picks up the cell phone. Once you are
authorized, you will receive an email with detailed information on how to check
your son/daughter’s cell phone bills.
2 - Once in Italy - Should you decide once the semester has already begun that
you would like access to your son/daughter’s account, please email
italy.info@studentcells.com and we will provide your son/daughter with the
authorization form in Italy for him/her to complete and sign. Once you are
authorized, you will receive an email with detailed information on how to check
your son/daughter’s cell phone bills. Students must bring completed and signed
forms to:
Florence - all programs: The Student Cells Office - Corso dei Tintori, 29 red,
50122 Florence
All the other cities: ask your Program Coordinator - fax to Student Cells: 055
2345322
3 - After returning home - Please email to italy.info@studentcells.com and we
will email your son/daughter the authorization form. Please fax the
completed and signed form to 1-707-581-7340.
Once you are authorized, you will receive an email with detailed information on
how to check your son/daughter’s cell phone bills.
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